CloudTrail is the logging service for recording calls to the AWS API. It records all API calls, generating events when principals take actions in your AWS environment and collecting those events into ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Life just got a little bit easier for developers who rely on Amazon Web Services Inc.’s cloud services, thanks to the availability of its new AWS Cloud Control API. The new tool is a set of common ...