Testing with real users before launch ensures technology and processes actually work. Do not skip this part of change management.

Andrina Granić1, Maja Ćukušić2, Usability Testing and Expert Inspections Complemented by Educational Evaluation: A Case Study of an e-Learning Platform, Educational Technology & Society, Vol. 14, No.

In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective. Developing information systems is a high-risk occupation and UAT is the backstop that can ...