Write emails with empathy Email shouldn’t be a one-way street or a megaphone to bark orders.

So we sat down with author Danny Rubin and asked some of the questions veterans face when wondering what to write in a civilian business email.

Writing the perfect email starts with the right greeting. Experts say there's one good way to start it, and several phrases to avoid.

Gmail users can use a new AI tool called "Help me write" to generate responses to emails, and to tweak their messages' length and tone.