Also, help-desk procedures should have a “research” step, queries into existing data, preferably at gatekeeping point as well as during resolution.

Introduced around three months back, the walk-in inquiry help desk at the Regional Passport Office (RPO) is proving to be a hit with applicants, with 300 to 400 queries for complex cases being ...

New Delhi: To handle queries related to Delhi Development Authority (DDA)'s latest housing schemes efficiently, the authority has established a dedica.